SALESFORCE-AI-ASSOCIATE VCE EXAM, NEW SALESFORCE-AI-ASSOCIATE EXAM PAPERS

Salesforce-AI-Associate Vce Exam, New Salesforce-AI-Associate Exam Papers

Salesforce-AI-Associate Vce Exam, New Salesforce-AI-Associate Exam Papers

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Salesforce Salesforce-AI-Associate Exam Syllabus Topics:

TopicDetails
Topic 1
  • AI Capabilities in CRM: Get familiar with the benefits of AI and capabilities of CRM.
Topic 2
  • AI Fundamentals: This topic discusses the major principles and applications of AI within Salesforce. It also focuses on different types of AI and their capabilities.
Topic 3
  • Ethical Considerations of AI: It delves into the ethical challenges of AI such as human bias in machine learning, lack of transparency, etc. The topic also explains how to apply the Trusted AI Principles of Salesforce to given scenarios.
Topic 4
  • Data for AI: Questions about the importance of data quality and different elements or components of data quality are related to this topic.

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Salesforce Certified AI Associate Exam Sample Questions (Q67-Q72):

NEW QUESTION # 67
Which type of bias imposes a system 's values on others?

  • A. Association
  • B. Societal
  • C. Automation

Answer: B

Explanation:
Explanation
"Societal bias is the type of bias that imposes a system's values on others. Societal bias is a type of bias that reflects the assumptions, norms, or values of a specific society or culture. Societal bias can affect the fairness and ethics of AI systems, as they may affect how different groups or domains are perceived, treated, or represented by AI systems. For example, societal bias can occur when AI systems impose a system's values on others, such as using Western standards of beauty or success to judge or rank people from other cultures."


NEW QUESTION # 68
What are some key benefits of AI in improving customer experiences in CRM?

  • A. Improves CRM security protocols, safeguarding sensitive customer data from potential breaches and threats
  • B. Streamlines case management by categorizing and tracking customer support cases, identifying topics, and summarizing case resolutions
  • C. Fully automates the customer service experience, ensuring seamless automated interactions with customers

Answer: B

Explanation:
Explanation
"Streamlining case management by categorizing and tracking customer support cases, identifying topics, and summarizing case resolutions are some key benefits of AI in improving customer experiences in CRM. AI can help automate and optimize various aspects of customer service, such as routing cases to the right agents, providing relevant information or suggestions, and generating reports or insights. AI can also help enhance customer satisfaction and loyalty by reducing wait times, improving response quality, and providing personalized solutions."


NEW QUESTION # 69
Which Einstein capability uses emails to create content for Knowledge articles?

  • A. Discover
  • B. Predict
  • C. Generate

Answer: C

Explanation:
"Einstein Generate uses emails to create content for Knowledge articles. Einstein Generate is a natural language generation (NLG) feature that can automatically write summaries, descriptions, or recommendations based on data or text inputs. For example, Einstein Generate can analyze email conversations between agents and customers and generate draft articles for the Knowledge base."


NEW QUESTION # 70
Which type of bias results from data being labeled according to stereotypes?

  • A. Interaction
  • B. Association
  • C. Societal

Answer: C

Explanation:
"Societal bias results from data being labeled according to stereotypes. Societal bias is a type ofbias that reflects the assumptions, norms, or values of a specific society or culture. For example, societal bias can occur when data is labeled based on gender, race, ethnicity, or religion stereotypes."


NEW QUESTION # 71
What is the key difference between generative and predictive AI?

  • A. Generative AI creates new content based on existing data and predictive AI analyzes existing data.
  • B. Generative AI analyzes existing data and predictive AI creates new content based on existing data.
  • C. Generative AI finds content similar to existing data and predictive AI analyzes existing data.

Answer: A

Explanation:
Explanation
"The key difference between generative and predictive AI is that generative AI creates new content based on existing data and predictive AI analyzes existing data. Generative AI is a type of AI that can generate novel content such as images, text, music, or video based on existing data or inputs. Predictive AI is a type of AI that can analyze existing data or inputs and make predictions or recommendations based on patterns or trends."


NEW QUESTION # 72
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